FAQ

We offer immediate order cancellations up to a limit of 12-24 hours after purchasing - so if you change your mind within that time - please send us a message and be advised that we always work hard on sending out orders to ensure they get delivered faster.

We’ll cancel and refund you in full as soon as we get your request and the order is not shipped out yet. A returns process is required for refund after the item arrives to your location if it's already been shipped out.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 60 days beginning only when your package is delivered to your address.

Return shipping cost is the responsibility of the buyer.

We will accept any returns for all undamaged items within 60 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at info@zonahome.co and we will respond within 24 hours to assist with the process. 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard & American Express, Discover, JCB, Diners Club International. 

Where can I find product sizing information?

Product sizing varies between cuts and styles for items. Product size information can be found on each product page. Unless otherwise specified sizing is in inches and is taken with the item lying flat.